Support

How to get help, and what to send when something looks wrong.

The panel is empty

Check the coloured status strip at the top of the panel. It distinguishes the three possibilities so you do not have to guess:

Not connected — refresh the tab. A tab that was already open when you installed the extension will not pick it up until it reloads.
Read N answers, none searched the web — everything is working. The assistant answered from memory, and an answer with no search has no fan-out to show. Ask about something recent, and check that the answer shows source links.
Working — captures are landing.

Queries look wrong or incomplete

These assistants change their internal response formats without notice, sometimes more than once a week. When a field is renamed, the extension stops recognising it.

This is quick to repair, and the extension keeps what is needed:

Find a card in the panel where the queries are missing or wrong
Open Raw payload at the bottom of that card
Click Copy raw payload
Send it to the address below, along with the prompt you used

The raw payload contains your prompt and the assistant's response for that one answer. Please review it before sending, and remove anything you would rather not share.

Report a bug or request a feature

Open an issue on the GitHub repository, or email rohitchavane@gmail.com.

A metric shows a dash instead of a number

That is deliberate — the extension shows a reason rather than a misleading zero. Hover the metric and it will tell you which of these applies:

Every captured prompt named your brand — mention rate has nothing unbranded left to measure. Ask something that does not name you.
Answer text is not stored — mention rate and share of voice need it. Re-enable Store answer text at the bottom of the panel.
No pages from your domain retrieved yet — retrieval to citation rate has no denominator until the assistant fetches one of your pages.

Competitors show 0 citations

A competitor needs a domain before its citations can be counted. Write each line as Name, domain.com — or just domain.com on its own. A bare name still counts mentions, and the panel will tell you which competitors are missing a domain.

Deleting your data

Use Clear all in the panel, or uninstall the extension. Both remove everything permanently. Nothing was ever sent anywhere, so there is nothing to request from us.